Crisis Communication and Recovery for the Tourism Industry

Abstract

As the number of disasters and crises affecting the tourism industry increases, it is becoming necessary to understand the nature of these disasters and how to manage and limit the impacts of such incidents. This paper defines crises and disasters before discussing the area of crisis communication management and crisis communication in the tourism industry. The paper then applies the foot and mouth disease (FMD) which occurred in the United Kingdom to crisis communication theory at a national level (by examining the response of the British Tourist Authority) and at a local level (by examining the response of a District Council). The response was limited in part because of a lack of preparedness, but also due to the nature of the foot and mouth outbreak, and the speed and severity of international media coverage. Action was taken in the emergency phase of the crisis and was reactive involving inconsistency in developing key messages to stakeholders, partly due to confusion and a lack of information at the national level. Recovery marketing was also limited due to the length of time of the disease outbreak. This paper provides lessons for destinations and organisations are discussed which may help develop crisis communication strategies for tourism organisations.     

河北省矿山地质环境问题及其治理的对策

矿业经济在河北省国民经济中占有重要地位,而矿业开发也诱发了大量的矿山环境地质问题,如占用土地、采空塌陷、水资源污染、地质灾害频发等。分析了河北省矿业开发中出现的矿山地质环境问题及其发展趋势,提出了矿山地质环境保护与治理的对策。     

Disaster‐Relief Logistics With Limited Fuel Supply

Disaster‐relief logistics consists of providing adequate emergency supplies rapidly to the affected people so as to minimize human suffering and death. This study empirically examines the impact that the shortage of fuel, a commonly encountered problem in many disaster situations, can have on the effectiveness of disaster‐relief logistics operations. We focus on investigating the following two issues: (1) whether the shortage of fuel is more damaging in attaining logistical goals than the equivalent‐sized shortage in emergency supplies themselves, and (2) what types of vehicles should be used when the fuel supply is limited. Results suggest that the shortage of fuel may be more damaging than the shortage of emergency supplies, and that smaller trucks may be preferred to larger trucks when the shortage of fuel becomes severe.     

汶川地震灾后重建资金筹集方式探究

汶川大地震给我国造成了巨大损失,尤其使四川面临着经济建设与发展的严峻考验。资金来源对于灾后的重建是关键问题。财政资金、对口支援、国内外援助等资金筹措渠道固然重要,但灾区的未来发展不能光靠扶助。本文在阐述了上述筹资方式的基础上,基于多种筹资方式互补的思想,对灾后资金的特点、优劣势及其灾后重建的适用性进行了再思考,进一步探究灾区筹资方式的多样化与互补性。     

汶川大地震后社会工作实务研究——以四川团省委的灾区社工为例

汶川大地震后社会工作的力量得到彰显与成长,四川团省委率先建立“12355李家杰珍惜生命心理热线社工服务队”,以承接灾区服务工作.灾区社会工作者如何实施具体实务,实施效果如何,面临的困境以及灾民是否接受这种全新的服务形式等,都是值得探究的问题,也是社会工作本土化过程中一笔宝贵的经验财富.     

基于电网风险特点的新兴财产保险公司风险管理战略

在风险管理框架下，涉及电网企业创造核心价值过程中的风险主要有危害性风险和金融战略风险。电网风险的链式传导性和内生性要求与完善的保险化风险管理措施相匹配。基于电网风险特点，以某公司为例，分析财险公司建立的风险管理系统框架，提出实施风险管理的具体措施。     

Agricultural disaster payments in the southeastern US: do weather and climate variability matter?

Governments around the world are forced to react to disasters caused by weather. The agricultural sector is particularly susceptible to weather extremes and adverse climate conditions. In the US, agricultural disaster payments account for a significant part of total agricultural subsidies. The payments, and their distribution, are more important in the areas most affected by disastrous weather events, usually coinciding with areas of pronounced impact of the El Nino Southern Oscillation (ENSO). In this article, the impact of weather and climate, as well as some economic variables, on disaster payments is analysed using county level data from four states in the southeastern United States. The results suggest that weather and climate variables explain most of the crop disaster payments at the county level while socioeconomic variables do not, suggesting that advancements in weather and climate forecasts could be helpful in planning for disaster compensation.     

社区电气安全管理浅谈

我国每年因为电气发生的火灾居各类火灾之首,本文重点分析和讨论了如何加强社区的安全用电管理。     

Crisis Management—

SUMMARY

This paper reviews the crisis preparedness of the Greek passenger shipping industry after two widely publicized crises events (Superfast III and Express Samina). As far as Greece is concerned, the travel and tourism industry is one of the most significant contributors to the country's GDP at a rate of more than 10% and the country's passenger shipping industry contributes fundamentally to this figure. Overall findings suggest that both the State as well as the passenger shipping companies encompass crisis management tools and mechanisms to protect the industry, and the whole Greek tourism sector. This paper also identifies the 'ripple effect,' the wider implications a crisis can have on the business environment. Therefore the Faulkner (2001a,b) model for tourism disaster management framework is adapted to accommodate permanent changes enforced on the whole industry as an outcome of a crisis situation.